People dont communicate well but try your best to find the underlying message
Summary
- People dont communicate well but try your best to find the underlying message
Details
- People request come packaged as euphemisms, confusion, exagerrations, side issues and other demands
- You dont have to get distracted by the side issues, find the main point.
- See what you can reasonably do to resolve the actual issue
References
Quotes
People are rarely perfect communicators, and their requests and complaints often come wrapped in euphemisms, confusing word clouds, exaggerations, side issues, falsehoods, moralizing, accusations, excuses for their own bad behavior, demands, and threats. Remember that you don’t have to agree with or get distracted by the stack of hay surrounding the one actual needle you intend to address. Do your best to find the needle, decide for yourself what you can reasonably do, and then consistently do it.