Welcome people with warmth and enthusiasm

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Your voice is the single best way to welcome someone with reassurance and belonging.
Here’s how: Use a warm-up cue. Warm-ups are phrases that signal delightedness to another person. It shows them that they triggered your warmth. Here are some of my favorites:

  • Oh, it’s so good to hear from you!
  • I was hoping you would call.
  • This is such a nice surprise.
  • So glad you called!